Terms and conditions

Welcome to The Sophie
When purchasing from this website you automatically accept the sales conditions listed below. We strongly recommend that you read the conditions carefully before placing your order at thesophie.dk


Privacy
This privacy policy sets out how we at The Sophie use and protect any information, that you give thesophie.dk when you use this website. The Sophie is committed to ensure your privacy details are protected. Should we ask you to provide certain information, by which you can be identified when using this website, you can be sure it will only be used in accordance with this privacy statement. We may change this policy from time to time by updating this page. We therefore recommend you check up on this page from time to time to ensure you are happy with any changes.


Collection of information
The Sophie is collecting information about you when you are actively filling in information on thesophie.dk, signing up for the The Sophie newsletter, making a purchase, participating on a competition and/or any other activities in relation to thesophie.dk.

We may collect the following information:

  •  Name
  • Contact information including email address
  • Address and postcode
  • Other information relevant to customer surveys and/or offers
     

Use of information
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information, which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.


Treatment of goods
As long as the goods are in your custody it is your responsibility that the goods are not damaged if you wish to return it. You are more than welcome to try on the item but do not remove hangtags etc. if you wish to return the goods.
Should the goods be damaged and therefore not saleable after return it is the customer’s responsibility to cover the expenses concerning repair.  


Important return information
Thesophie.dk provides 14 days’ full return valid from the day you receive your goods. If you wish to return the goods, please inform us by email at contact@thesophie.dk.

The goods can only be returned if unworn and in same condition and with original hangtags attached to the styles and this must not have been broken. The original invoice should be attached when returning goods.
As soon as we have received the goods and approved the return we will as soon as possible transfer the purchase amount to your account and it the latest within 5-10 days.
Refund is only possible with the credit card used for the original purchase in order to avoid illegal use of credit cards. If goods have been paid by Mobile Pay or Cash your money will be returned on your credit card.
Remember to include registration, and account number for bank transfer and archive the postal receipt in order to document the goods have been shipped. Return of goods are non-refundable.


Return to:
The Sophie ApS
Chr. Winthers vej 7
2800 Lyngby
Denmark


Warranty
All goods are protected by the Danish Sale of Goods Act and holds a 24-month warranty. The warranty means that you as customer have the right to complain about defects and shortcomings occurred within 24 months of your purchase.
The warranty does not cover, when defects damage or wear occurs, as a result, of wrong use, missing maintenance or general signs of use. 
Regarding complaints, defects and shortcomings or failed delivery of parcel please e-mail contact@thesophie.dk.
Please note that The Sophie does not cover freight charges in relation to complaints or returned goods.


Sold-out Goods
The Sophie does not guarantee that all items including in the The Sophie web shop are available in stock at the time of your order. In the unfortunate event that the item is unavailable, we will contact you by e-mail.
In case a product in which you are interested you are interested in is sold out, feel free to contact us at contact@thesophie.dk. An employee will guide you regarding the possibility of a possible re-order and inform you about other products that could be of interest to you. 


Prices and Payment
All prices in the web shop are stated in DKK and all prices is including VAT 25 %.  If you order from a European country, you pay Danish VAT but not customs according to the rules of free movement of goods and services within the EU. All orders shipped to country outside Europe will be prised without Danish VAT, Goods shipped from thesophie.dk cannot be shipped as presents to countries outside of the EU in an attempt to evade local customs and fees. If you, on the contrary, place an order outside of the EU local taxes and customs can be charged that we cannot take responsibility for, but in return Danish custom will be subtracted. In this case you will contacted by the courier company.
Be aware that this can delay the shipment, as the parcel will be held back at customs. It is thence your responsibility to contact the courier company and pay the additional costs. 
Thesophie.dk reserves the right to adjust the prices without any further notice.

At thesophie.dk you can pay with payment cards such as VISA DANKORT, VISA, MASTERCARD and AMERICAN EXPRESS.
The payment will be charged from your account when the order has been placed.


Consumer Protection
Your privacy is important to us. Your personal information will only be used by The Sophie and by those third parties engaged by us to assist in providing services, information and products to you. The Sophie does not sell, rent, assign or give your information to any third party other than the aforementioned. You are entitled to see the personal information stored upon request. If you have any questions regarding data security, or wish to change any personal information provided to us, please e-mail contact@thesophie.dk.
Thesophie.dk follows the guidance provided by D-Mark. We work and trade under the guidelines and law formulated by the National Consumer Agency of Denmark.


Cookies
Cookies are used to improve your experience on this website by enabling us to monitor which pages you find useful and which you do not. These cookies identify your computer and allows the website to remember your personal settings. Cookies are also used for statistical purposes. You can set your browser to notify you when a cookie is being activated. You can then choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.


Assortment
The Sophie is not responsible for any price errors, sold out products, typographical errors or inaccuracies on this website.
Thesophie.dk cannot guarantee that all product images reproduce exactly the actual colour of the products. We do our best to present the products as realistic as possible, however the colour settings may differ on different computers and thus affect the colour shown on your screen. The Sophie has the right to change the assortment without further notice and have the right to remove items before you place your order.